Follow the steps below to re-link all your Facebook Pages and Groups and Instagram accounts to the software.

How to authenticate / re-authenticate

It sounds like somehow we didn’t get the app permissions when you authenticated Facebook. Please remove all Facebook and Instagram accounts from within the software and remove the software app (Campaign Share) from your ‘Business Integrations' page in your Facebook account, then re-authenticate in the software. Be sure to check all the permission boxes.  It should clear this up.

Be sure that when you go to add a second Facebook account, you log out of the first Facebook account by going to www.facebook.com and clicking Log Out from the menu (Otherwise, it will just keep trying to add the first account), then return to your Account Preferences in the software and add the next Facebook account, repeat for each new account.

Also, make sure that the Facebook account you authenticated with has an “Admin” or “Editor” role. The following roles will not have permission from Facebook to post: “Moderator”, “Advertiser”, “Analyst”, or “Jobs Manager”.

Facebook Connection Issues Resolved!

If you've experienced failed Verification Reports with Facebook or Instagram lately, you might need to re-establish the connection with Facebook from scratch. It only takes a minute.

Here’s what to do:

Resolving Facebook and Instagram Integration Issues

Introduction

Experiencing issues with Facebook or Instagram? Here's a step-by-step guide to effectively clear out any problems and start fresh.

Step 1: Clear Out Connected Accounts

• Navigate to your Facebook account.
• Remove any Instagram accounts connected with your Facebook profile.

Step 2: Remove Permissions

To ensure a fresh setup, follow these steps to remove existing permissions:

• Go to Facebook and click on your profile image.
• Select Settings and Privacy, then click Settings.
• On the left side, choose Security and Login followed by Business Integrations.
• Locate our publishing app, such as ‘Campaign Share', and choose to remove it.
• Confirm the removal to clear out all your previous permissions.

Step 3: Re-Add Account and Permissions

Now, it's crucial to re-add your account and permissions correctly:

• Return to your account and click Add Account.
• As you re-add the account, pay attention to the permissions stage.
• When prompted, Select All Permissions. This includes permissions for groups or pages you may not intend to use with our software.

Important:

• Grant all permissions, even for groups/pages you don't plan to use with our software.
• This step is essential for authentication purposes and ensures seamless publication across desired groups or pages.

Step 4: Finalize Configuration

• After selecting all required permissions, you will be redirected back to your account.
• You can now continue to configure and use your account as needed.

Remember, these steps are vital for a smooth integration and use of our services with your Facebook and Instagram accounts.

☝️Does your setting seem different than what is above? You may have a business account on Facebook. Please go here to find Apps: