Troubleshooting: Adding Your Instagram Account

Having issues adding or connecting your Instagram account? Don't worry; follow these steps to resolve the issue. Remember, you'll need to use your mobile device, as the desktop version of Instagram doesn't provide these options.

Step-by-Step Guide to Fix Instagram Account Addition

1. Download the Instagram App:

• Make sure you have the Instagram app downloaded on your phone.
• Log in to the Instagram account you want to add.

2. Verify Account Type:

• Instagram now allows both Professional and Creator accounts to be used with third-party tools like ours.
• To check your account type, open the Instagram app and go to your profile.

Switching to a Professional or Creator Account (either one will work):

• On your profile, click the ‘Edit Profile' button.
• Tap the gear icon at the top right to access settings.
• Scroll down to ‘Account' and select ‘Switch Account Type'.
• Choose ‘Professional' for businesses or ‘Creator' for influencers.

3. Connect to a Facebook Business Page:

• Instagram requires a connection to a Facebook Business Page for integration with third-party apps.
• Ensure that your Instagram is linked to a Facebook Business Page you manage.

How to Connect:

• In the Instagram app, go back to ‘Edit Profile'.
• Scroll to find the ‘Page' option.
• Make sure your Facebook Business Page is correctly linked here.
• Note: You must be an admin of the Facebook Business Page for successful integration.

4. Final Steps:

• After making sure all the above settings are correct, try adding your Instagram account again in your dashboard.
• If you don't see your connected business page, make sure you're linked to one where you have admin privileges.

Conclusion

By following these steps, you should be able to successfully add your Instagram account. Remember, having the correct account type (not a Personal Account) and linking to an appropriate Facebook Business Page is crucial for successful integration.

Need further assistance? Reach out to support for more help, or search the Knowledge Base.