Troubleshooting: Unable To Log-In To The Mobile App

I am unable to log-in to the mobile app, but able to log-in to the web app

Here are some tips to be able to login to the mobile app:

• Be sure you're using the main account login, not a sub-user account login.
• Be sure you are not using your email address, it must be the Username.
• If you get the incorrect password notice, manually delete the password, then immediately type it in and try again.
• You might need to uninstall the mobile app and install it again, to refresh the system.
• If none of these work, try changing your main login password to a shorter one in the web app, then try the app again.